If a return needs to be made , prior authorization must be made before anything is returned. You must email Tube Audio Supply for a return authorization. This allows us to find out what is wrong and help out, possibly saving the trouble of a return. All returns must be in the original product package, and with adequate packaging.
Return shipping is the responsibility of the customer, unless the error was made by Tube Audio Supply. In that case, we will reimburse return shipping cost, and send a replacement order. Replacements for defective items will be sent out at no charge, however, defective tubes will have to be returned for evaluation. Any tube returned must be the exact one that we originally sent out.
There can be no returns for cash refunds after 14 days. Credits will be applied to your PayPal account.
These items cannot be returned:
1. Any kit, once started
2. Any cut to length item, such as wire or heat shrink
3. Any item that has been soldered
4. Any consumable item, such as a roll of solder, or chemicals.
New tubes are guaranteed for 60 days from date of purchase. Used tubes are guaranteed for 30 days from date of purchase.
Tube Audio Supply LLC will in no way be held responsible (financially or otherwise) for equipment that is damaged from the use of tubes or parts purchased from us. It is the responsibility of the customer to consult with the equipment manufacturer (or qualified technician) for the selection of proper tubes and parts replacement and proper installation of these items.